Refund and Returns Policy
At OSS America, we are dedicated to connecting you with the best gear for the outdoor lifestyle, survival, and preparedness. To provide you with the widest selection of high-quality products, we operate as an affiliate-based platform.
This means that while we curate and recommend the products featured on our site, the actual sale, payment processing, and shipping are handled by our trusted partner merchants (such as Amazon or other specialized outdoor retailers).
How Refunds and Returns Work
Because your purchase is completed directly on the seller’s website, all refunds, returns, and exchange requests are governed by the specific policies of the merchant where the purchase was made.
-
The Seller’s Responsibility: The merchant who processed your order is responsible for handling all returns, damaged goods, or refund requests.
-
Our Role: OSS America does not stock inventory, process payments, or ship products directly. As such, we cannot personally issue refunds or accept returned merchandise at our facility.
How to Start a Return
If you need to return an item or request a refund, please follow these steps:
-
Locate Your Confirmation Email: Find the receipt or shipping confirmation sent to you at the time of purchase. This will identify the specific seller.
-
Visit the Seller’s Website: Log in to your account on the merchant’s site (e.g., Amazon.com) and navigate to your “Orders” section.
-
Follow Their Process: Use the merchant’s dedicated return portal to print labels or contact their customer support team directly.
Our Commitment to Quality
While we do not handle the logistics of returns, your satisfaction is important to us. We only affiliate with reputable brands and marketplaces. If you have a consistently poor experience with a specific merchant linked through our site, please let us know so we can re-evaluate our partnership with them.