The short version
- Return new, unused items within 30 days of delivery.
- No restocking fees.
- If it's our mistake or the item is defective, we pay return shipping.
- Refunds go out within 5 business days after we receive your return.
How to start a return
Email rod@ossamerica.com with your order number, the item(s) you want to return and the reason. We'll reply within 1 business day with the return address and instructions. Please don't send anything back before you hear from us, because some items go back to our distributor's warehouse, not to us.
What you can return
Items that are new, unused and complete, in their original packaging with all parts, accessories, manuals and tags. Opening the box to look at something is fine. Using it in the field isn't.
What we can't take back
- Consumables once opened: scent control sprays, attractants, cleaners, lubricants, food and fuel.
- Personal-use items once used, like earplugs, hydration bladders and mouthpieces.
- Items that are used, damaged after delivery or missing parts.
- Items marked "final sale" on the product page.
Return shipping
If you changed your mind, you pay for return shipping. Please use a trackable service, because we can't refund a return that never arrives. If the item is defective, damaged in shipping or not what you ordered, we'll email you a prepaid return label.
Refunds
Once your return arrives and we check it, we refund you within 5 business days to your original payment method. Orders paid by Zelle are refunded by Zelle to the account that paid. The original shipping charge is refunded only when the return is our mistake or the item is defective.
Exchanges
The fastest way to get a different size or model is to return the item for a refund and place a new order. If you'd rather we hold the new one for you, just ask in your return email.
Problems after 30 days
Most of the brands we carry back their gear with a manufacturer's warranty. If something fails after the 30 days, email us and we'll help you reach the manufacturer and get it sorted.
Cancelling an order
Email us before your order ships and we'll cancel it and refund anything you paid. Zelle orders that aren't paid within 3 days may be cancelled.
Questions
Email rod@ossamerica.com. See also our shipping policy. OSS America is operated by RARI Enterprises LLC, Orlando, Florida.
Last updated: October 14, 2026.